Illustrative example · Fictional data
Where are requests piling up?
The team completed 660 requests, yet pending requests grew from 240 to 300. Find where work is building up before deciding what to do.
Illustration only: service names, figures and processes are fictional, not institutional results.
Requests still waiting to be completed
- At the start of the month
- 240
- At the end of the month
- 300
Three fictional services, over one month.
The month began with 240 pending requests. Another 720 arrived, making 960 in total. Of these, 660 were completed and 300 remain.
Where is the waiting work?
Pending at the end of the month
How did we work this out?Calculations and assumptions — optional reading
Start with requests already waiting, add new arrivals, then subtract completed requests.
- Already waiting
- 240
- Arrived this month
- 720
- Completed by the team
- 660
- Still waiting
- 300
300 requests remain, 60 more than at the start.
This is a separate test; the main comparison above shows the original month.
| Service | At start | Arrived | Completed | Remaining |
|---|---|---|---|---|
| New licences | 120 | 360 | 300 | 180 |
| Licence renewals | 80 | 210 | 220 | 70 |
| Temporary permits | 40 | 150 | 140 | 50 |
Assumes no cancellations, transfers or double counting. Pending does not necessarily mean overdue: age and complexity still need review. The busier month is a calculation, not a forecast.
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An initial conversation identifies the decision, the current obstacle and the available information. We then agree on a practical next step that can be evaluated.
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